Location: Ahmedabad / Mumbai

The Chief Security Officer (CSO) is a senior leadership role responsible for ensuring the security, vigilance, and operational integrity of the SMILe network. This role involves designing and implementing comprehensive strategies to safeguard against risks such as theft, fraud, contraband smuggling, and operational disruptions. By driving vigilance, loss prevention, and anti-contraband measures, the CSO ensures operational resilience, compliance, and trust among stakeholders, contributing directly to the company’s success.

Key Responsibilities:

Security Strategy and Policy Development

• Design and implement a company-wide security framework for
• Develop policies to protect assets, personnel, and infrastructure across the supply
• Conduct risk assessments and align security initiatives with business goals and compliance requirements.

Vigilance Operations

• Lead vigilance teams to monitor operations for irregularities, unethical practices, and compliance breaches.
• Establish whistleblower mechanisms and conduct covert investigations into fraud or
• Develop vigilance dashboards for real-time tracking of operational risks and

Loss Prevention and Incident Management

• Implement predictive loss prevention mechanisms, including AI-powered tools for inventory and shipment monitoring.
• Investigate thefts, pilferages, and financial fraud, and recommend corrective
• Establish incident response protocols to handle emergencies like theft, fraud, or Shipment damage effectively.

Contraband Detection and Prevention

• Develop and enforce stringent anti-contraband policies in coordination with customs and law enforcement agencies.
• Deploy advanced scanning technologies, such as X-ray machines and RFID systems, to detect prohibited goods.
• Conduct audits and inspections to prevent the smuggling of counterfeit products, illegal substances, or restricted items.

Supply Chain and Logistics Security

• Oversee the security of the logistics chain, including warehouses, transport vehicles, and delivery hubs.
• Implement GPS tracking, route monitoring, and geofencing to secure shipments and prevent unauthorized activities.
• Partner with vendors and 3PL providers to ensure alignment with security

Channel Partner Oversight

• Audit and monitor channel partners for compliance with security
• Mitigate risks arising from third-party vendors by implementing onboarding and regular evaluation procedures.
• Act as the point of escalation for partner-related security issues, including contraband violations and fraud.

Regulatory Compliance and Governance

• Ensure compliance with all relevant laws, including customs regulations, labor laws, and anti-smuggling acts.
• Maintain records and documentation for security audits and regulatory
• Collaborate with legal teams to address security-related disputes or

Training and Awareness

• Conduct security training programs for employees, logistics staff, and channel
• Promote awareness of anti-fraud, anti-theft, and anti-contraband
• Develop crisis management training modules for rapid response

Stakeholder and External Collaboration

• Build strong relationships with law enforcement, customs officials, and anti-smuggling
• Represent the company in industry forums, regulatory meetings, and public-private partnerships on security.
• Provide regular updates to senior management on security metrics, challenges, and

Qualifications:

Education

• Bachelor’s or Master’s degree in Security Management, Logistics, Business Administration, Criminology, or a related field.
• Professional certifications (e.g., CPP, PSP, CSCP) are highly

Experience

• 12+ years of experience in security, vigilance, or loss prevention roles in logistics & e-commerce based industries.
• Proven track record of managing large-scale operations across multiple