Return to Origin (RTO) is the most expensive problem in Indian ecommerce logistics. When a shipment fails to reach the customer and comes back to your warehouse, you pay the forward shipping cost, the reverse logistics cost, the restocking expense, and you lose the revenue from that order entirely. For D2C brands in India, this
Transaction ID: 12345
Amount: Rs. 500
Aforementioned list of goods is for general guideline and it is not
exhaustive. Company has right to reject booking if goods are not
acceptable to be carried. You may refer below links for complete
list of goods which are restricted or prohibited to carry. You may
contact us for further assistance @ toll free number
+91 9712 666 666 or drop an email
@ customer care mail id {‘ customercare@shreemaruticourier.com
‘}
The provision set out and referred to in this consignment note
shall apply to transportation through any mode and shall not be
restricted to one mode of transport only.
SMILE is entitled to use any mode and route for transportation.
The docket is a contract between SMILE and customer.
The SMILE Waybill/ Consignment Note is non-negotiable and the
consignor acknowledges that it has been prepared by the
Consignor or by SMILE on behalf of the Consignor.
By giving us your shipment you accept our terms and conditions
set out in the consignment note and/or the contract of carriage
and/or the contract for the performance of other services on
behalf of yourself and/or anyone else who has an interest in the
shipment or the performance of other services irrespective of
whether you have signed the front of our consignment note or
not. Our terms and conditions also cover and can be invoked by
anyone we use or sub-contract to collect, transport, deliver
your shipment or perform other services as well as our
employees, directors and agents. Only one of our authorized
officers may agree to a variation of these terms and conditions
in writing. When you give us the shipment with oral or written
instructions that conflict with our terms and conditions we
shall not be bound by such instructions.
All the consignment shall be booked on “said to contain basis”
i.e. SMCS shall be under no obligation to verify the description
and contents of the shipment declared by the Consignor on the
docket/Invoice and as such the consignor shall undertake and
ensure to make correct and factual declaration on the
docket/Airway bill. However, SMCS reserve the right to inspect
and/or refuse booking of shipment not conforming to these terms
and condition, only after duly informing consignor regarding the
reasons for such inspection and/or refusal and after receiving
the confirmation from consignor. Consignor shall not book,
handover any shipment consisting of prohibited, restricted or
dangerous products and SMCS shall not be liable for any such
shipment. Consignor indemnified and would keep indemnified SMCS,
its directors and employees against all claims, losses, charges
and expenses incurred by SMCS due to any banned, restricted or
dangerous items entering in to the network of the SMCS due to
any omission or commission of Consignor.
Company shall collect parcel valuation charge @ Rs.0.5% extra in
addition to freight charges from the customers at the time of
booking.
This contract shall be governed and construed in accordance with
the law of India and all disputes and claims are subject to the
exclusive and irrevocable jurisdiction of Courts in Ahmedabad
only and no other court shall have jurisdiction.
The company reserves the right to entrust the goods to any other
carrier. The Company/Franchisee will not be liable for any
delay, damage or loss-during its transit through other carrier
of situation beyond our control i.e. occurred due to acts of God
or Man ‐ made calamities.
SMILE shall have a general lien over all the consignments of
the customer towards any dues payable to SMILE by the customer.
Subsequent to booking of a consignment if the consignor makes
any changes in the address or any other changes, additional
charges shall be levied as a result of such a change, as decided
by the company.
If the customer/Consignee do not take delivery of the shipment
for any reason whatsoever. SMILE shall intimate to the
customer/consignor and upon request of the consignor SMILE
return the shipment and raise the bills on the consignor towards
the transportation and other charges including transport charges
in accordance with the terms of the contract and the customer
shall be liable to pay all dues payable to SMILE whether at the
original booking station or elsewhere as notified by SMILE.
Where the dox or Non-dox booked unknowingly for the area which
comes under NSA (No Service Area) i.e. beyond the network of
SMILE in such event the said shipment shall be returned to the
party/consignor. In case of NSA service the Maximum Liability of
the Company’s/Franchisees shall be limited up to return of
freight amount only.
The Company reserves the right to change the clauses mentioned in the terms and conditions without any prior notice.